FAQ
What types of devices do you repair?
We repair a wide range of phones and tablets, including all major brands like iPhone, Samsung, Huawei, and more
How long does a typical repair take?
Walk-in repairs are usually completed within 1 hour. Postal repairs are completed and sent back within 24-48 hours after we receive the device.
What is the process for postal repairs?
Simply book your repair online, receive a prepaid postage label, send us your device, and we’ll repair and return it promptly.
Is there a warranty on repairs?
Yes, we offer a lifetime warranty on all our repairs, covering any issues related to parts or workmanship.
Do you use original parts?
We use high-quality OEM parts, and we guarantee the quality of all components used in your repair
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay for both walk-in and online services.
Shipping & Collection
How do I send my device for repair?
After booking online, we will email you a prepaid Royal Mail label. Simply pack your device securely, attach the label, and drop it off at any Post Office.
Do you cover postage both ways?
Yes, we offer free collection and delivery for all postal repairs.
Can I track my device during repair?
Yes, you will receive updates via email or SMS throughout the repair process, and you can track it via our website.
Pricing & Payment
How much does it cost to repair my device?
Our repair costs vary depending on the issue and the device. You can find specific pricing on our pricing page or contact us for a quote.
Are there any hidden fees?
No, our pricing is transparent, and there are no hidden fees. You will only be charged the price agreed upon when you book.
Do you offer discounts or promotions?
Yes, we often run promotions. Check our website or subscribe to our newsletter for the latest offers.
Warranty & Aftercare
What does the lifetime warranty cover?
Our warranty covers any defects in parts or workmanship. It does not cover damage caused by accidents or water after the repair.
What should I do if there’s an issue with my repaired device?
Contact us immediately, and we will fix the issue at no additional cost if it’s covered by our warranty.
Do you offer any aftercare advice?
Yes, after your repair, our technicians can provide tips on how to maintain your device to avoid future issues.
Specialized Services
Do you offer data recovery services?
Yes, we offer data recovery for devices with software or hardware issues. Contact us for more details.
Can you repair water-damaged devices?
Yes, we have a high success rate with water-damaged phones and tablets. However, the success depends on the extent of the damage.
Can I walk in without an appointment?
Yes, walk-ins are welcome. However, booking an appointment guarantees faster service.
Business & Bulk Repairs
Do you offer repairs for businesses?
Yes, we offer corporate repair solutions with bulk discounts. Contact us to discuss your business needs.
Can I get a repair done if I’m not located in the UK?
Currently, we only offer services within the UK.