With over 14 years in the industry, Mr. Billy and the team has built a reputation for excellence by working with some of the UK's most popular phone and tablet repair businesses. Leveraging this extensive experience and deep industry knowledge, Mr. Billy decided to embark on a new journey by founding The Phone Smiths.

At The Phone Smiths our mission is to deliver top-quality phone and tablet repairs with unmatched speed and reliability. Our years of experience have equipped us with the skills and insights needed to provide exceptional service, and our commitment to customer satisfaction drives everything we do.

By combining industry expertise with a customer-centric approach, we aim to set a new standard in device repair services across the UK.

  • 14 +

    years experience

  • Lifetime

    Warranty

  • Free

    delivery/collection and postage

Why Choose Us?

01

Same Standard On Every Device.

As we are a team of professionals who have been working together for the last 14 years and we do all the repairs at our work place so every device is repaired with the same standard and skills.

02

No Data lose

We truly understand the importance of customer’s data in today’s digital world so unlike other companies we never delete your personal data. So your data and media will stay safe while we perform any repair on your phone unless wiping the phone is the only solution to the fault selected.

03

Lifetime Warranty on Screen Repair

We stand by the quality of our screen replacements. That’s why all our screen repairs come with a lifetime warranty. If there’s any issue with the screen we’ve repaired, we’ll fix it again at no extra cost, giving you peace of mind and long-lasting quality

04

No Fix , No Fee

We believe in transparent pricing. If we can’t fix your device, you won’t pay a penny. It’s that simple

05

Motherboard Repair Specialists

Got a problem that seems beyond repair? We specialize in complex motherboard repairs that other repair shops may refuse to handle. From liquid damage to power IC replacements, we’ve seen it all – and we’ve fixed it all.

06

Expert Technicians with 14 Years of Experience

We stand by the quality of our screen replacements. That’s why all our screen repairs come with a lifetime warranty. If there’s any issue with the screen we’ve repaired, we’ll fix it again at no extra cost, giving you peace of mind and long-lasting quality

07

Hassle-Free Prepaid Postage

We’ve made the process easy for you. Once you book your repair, you’ll receive a prepaid postage label, so you can send your device to us for free. After it’s repaired, we’ll send it back to you, fully functional and as good as new.
  • 01

    Same Standard On Every Device.

    As we are a team of professionals who have been working together for the last 14 years and we do all the repairs at our work place so every device is repaired with the same standard and skills.

  • 02

    No Data lose

    We truly understand the importance of customer’s data in today’s digital world so unlike other companies we never delete your personal data. So your data and media will stay safe while we perform any repair on your phone unless wiping the phone is the only solution to the fault selected.

  • 03

    Lifetime Warranty on Screen Repair

    We stand by the quality of our screen replacements. That’s why all our screen repairs come with a lifetime warranty. If there’s any issue with the screen we’ve repaired, we’ll fix it again at no extra cost, giving you peace of mind and long-lasting quality

  • 04

    No Fix , No Fee

    We believe in transparent pricing. If we can’t fix your device, you won’t pay a penny. It’s that simple

  • 05

    Motherboard Repair Specialists

    Got a problem that seems beyond repair? We specialize in complex motherboard repairs that other repair shops may refuse to handle. From liquid damage to power IC replacements, we’ve seen it all – and we’ve fixed it all.

  • 06

    Expert Technicians with 14 Years of Experience

    We stand by the quality of our screen replacements. That’s why all our screen repairs come with a lifetime warranty. If there’s any issue with the screen we’ve repaired, we’ll fix it again at no extra cost, giving you peace of mind and long-lasting quality

  • 07

    Hassle-Free Prepaid Postage

    We’ve made the process easy for you. Once you book your repair, you’ll receive a prepaid postage label, so you can send your device to us for free. After it’s repaired, we’ll send it back to you, fully functional and as good as new.

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The Repair Process

At The Phone Smiths we ensure your device receives the highest level of care, from the moment it arrives to the time it’s returned to you. Our rigorous process involves multiple stages to guarantee a thorough and precise repair, giving you complete peace of mind.

  • Pre-Repair Diagnostic Test

    Before we begin any repair, we perform a full diagnostic test to ensure we understand the complete scope of your device's issues.

    • Detailed Inspection.

    Even though you've booked the repair for a specific issue, our technicians carefully check the entire device for any additional problems that could affect its performance.

    • Transparent Reporting.

    If we find any faults beyond the original issue, we promptly inform you with a detailed report and recommendations. We will only proceed with fixing the additional faults after getting your approval.

  • Post-Repair Quality Control (QC)

    After completing the repair, every device undergoes a rigorous post-repair quality control (QC) process.

    • Functional Testing

    We perform a full range of tests to confirm that not only the original issue is resolved but also that the device is functioning at optimal levels. This includes checks on battery performance, display integrity, touch sensitivity, and other critical components.

    • Final Review

    Before sending your device back to you, we conduct a final review to ensure all aspects meet our quality benchmarks.

  • Professional Repair

    Once we have your confirmation, our certified technicians will begin the repair process

    • OEM Parts

    We use high-quality parts that match the original specifications of your device to ensure lasting performance.

    • Skilled Technicians

    Our experienced team follows industry-standard protocols to guarantee the repair is executed to the highest standards.

  • Device Return with Warranty

    Once your device has passed our post-repair QC

    • Secure Packaging

    We carefully package your device to ensure it reaches you safely.

    • Warranty Coverage

    All repairs come with a warranty, giving you additional peace of mind in case of any unforeseen issues.